On Wednesday, December 4, 2024, the United States witnessed a shocking act: Brian Thompson, CEO and Executive Vice President of UnitedHealth Group (parent company of UnitedHealthcare), was shot and killed outside a Hilton Hotel in New York City where the company's annual investor conference was scheduled to occur.
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Brian Thompson, CEO and EVP of UnitedHealth Group |
The NYPD very quickly determined that the killing was a "premeditated," "preplanned," and "targeted" attack, noting the suspect appeared quite "proficient with firearms" based on surveillance footage (which showed him quickly resolving an issue which could have caused someone inexperienced with firearms to have been unable to resolve the issue quickly) from a nearby Starbucks.
Authorities then released two new photos (see the first photo and the second photo using the UPI links) with a clearer view of the suspect's face a day after publishing initial photos that showed his face partially obscured by a ski mask, and asked for the public's help in locating him via their Crime Stoppers hotline and website. Police have also searched a hostel on Manhattan's Upper West Side where the suspect was believed to have been staying, CNN reported.
The published whereabouts of Mr. Thompson, a very senior executive of a large, publicly-held company, made him a public target. He was fatally shot by a masked gunman wielding a pistol with a silencer as he approached the hotel on West 54th Street, near 6th Avenue, for the investor meeting. The shooter fled on a bicycle into Central Park and remained at large the next day. Unlike some other publicly-held companies with known threats, UnitedHealthcare did not provide its CEO with special protections.
Mr. Thompson's wife, Paulette Thompson, told NBC News that he had been receiving threats. "There had been some threats," she said in a phone call. "Basically, I don't know, a lack of coverage? I don't know details. I just know that he said there were some people that had been threatening him."
Despite New York City's comparatively lower violent crime rate compared to most other big U.S. cities, it is not immune from public shootings. For instance, the singer/songwriter and former member of "The Beatles" John Lennon was shot and killed outside his residence at The Dakota high-rise apartment in 1980. The singer's widow Yoko Ono, remained in the same apartment in New York until 2023, when she moved to a farm in upstate New York. Lawmakers have long complained about weapons and ammunition brought into New York from states with much weaker gun laws in an effort to bypass tougher local gun laws and those complaints have merit.
The Associated Press initially reported that shell casings from Brian Thompson's killing had the words "deny," "defend," and "depose" written on them, which other media outlets concluded came from the title of a 2010 book entitled "Delay Deny Defend," written by Jay M. Feinman, a Distinguished Professor of Law at Rutgers, The State University of New Jersey, School of Law at Camden. That book's subtitle was "Why insurance companies don't pay claims and what you can do about it."
According to Katie Couric Media: "The suspect, who fled the scene on a CitiBike bicycle, was last seen in Central Park. (Lyft, which runs CitiBike, has already said it plans to assist law enforcement in their investigation, which could be a valuable asset. The company can track the shooter's location and potentially their identity.) " On the latter, if the individual used a prepaid Visa/MasterCard/American Express card, their identity might not be revealed or could be bogus.
UnitedHealthcare has grown significantly (largely through acquisitions) over the years, even now owning entities like Optum Bank which bank regulators could demand divestiture of if they really looked at their own regulations. Companies such as GE were forced to divest its banking business under the same rules. The company really has become "too big to fail" and now faces challenges in maintaining profitability, instead turning to control other aspects of the U.S. healthcare system to keep the profits flowing into the company's bottom line. As of 2023, approximately 10% of all U.S. physicians were employed by [or affiliated with] UnitedHealthcare's Optum unit. But federal and state regulators are starting to notice the company's monopolistic practices and they don't like what they see.
For example, in October 2024, the U.S. Department of Justice investigated whether UnitedHealthcare's acquisitions had violated antitrust laws. The Wall Street Journal reported that the DOJ was examining the company's Medicare billing practices and the impact of its doctor-group acquisitions on rivals and consumers. Then, in September 2024, the FTC sued UnitedHealthcare's OptumRx Pharmacy Benefit Manager (PBM) business for negotiating practices that resulted in artificially-inflated insulin prices, leading to a 1200% increase in insulin prices over the past decade. These practices are now under scrutiny, with the FTC challenging their legality.
The murder of Brian Thompson highlights a very dark outcome of the U.S. commercial healthcare insurance industry's current business practices. Gizmodo (see https://gizmodo.com/unitedhealthcare-ceo-fatally-shot-gunman-still-at-large-2000534123 for the article) documented how politicians from Mr. Thompson's home state of Minnesota had posted sympathetic messages on social media, but those initial responses of support were very quickly drowned out by a very different tone, as people shared horror stories of being denied coverage (including the deaths of loved ones) by the health insurance company and made morbid jokes comparing the CEO's death to the ways they'd been mistreated by the U.S. healthcare system.
For example, the Facebook post by UnitedHealth Group, the parent company of UnitedHealthcare, said it was "deeply saddened and shocked at the passing of our dear friend and colleague Brian Thompson." But that post had garnered over 11,000 laughing emojis as of the time of the article's writing, far outweighing the more somber emojis used to express condolences. Comments were subsequently turned off for that post, but shares included comments like "I would offer thoughts and prayers but they are not covered as they are out of network."
Buzzfeed and Huffington Post reported that even after commenting on the United Healthcare post was disabled, people still managed to express their feelings using emojis. All told, the announcement of Mr. Thompson's death was met with somewhere between 71,000 and 90,000 "laughing" emoji responses, which says a lot about how much the company and its business practices are disliked.
Last November, the estates of two former UHC patients filed a lawsuit in Minnesota alleging that the insurer had used an AI algorithm to deny and override claims to elderly patients that had been approved by their doctors. Also, United Healthcare laid-off thousands of nurses who were previously on-staff to handle claims denials because of the AI which Brian Thompson was directly responsible for implementing at United Healthcare. Those laid-off nurses were among the thousands of people who responded to the United Healthcare announcement with a "laughing" emoji about Mr. Thompson's murder.
As STAT News wrote about the announcement from United Healthcare:
"But instead of eliciting sympathy, it opened the floodgates for an outpouring of rage, captured across social media and online forums, over the healthcare system — one that charges people the highest prices in the world, erects financial and bureaucratic barriers to getting care, and has plunged millions of people into debt."
Since then, Healthcare Dive and other media outlets including Gizmodo have documented how other commercial healthcare insurance companies have removed their senior executive bios from their websites, as if that information could not easily be found on the companies' SEC Edgar filings anyway.
Another social media platform also owned by Meta, specifically an Instagram post from the company was similarly locked down, stopping average users from commenting directly, although other posts on the platform also had scathing comments. On a post from last week, which discussed ways to manage holiday stress, commenters didn't hold back: "My empathy is out of network for this one."
"Sorry. But my insurance and Medicaid don't cover Thoughts and Prayers," read one comment with hundreds of likes, echoing the sentiment that had turned into a meme.
"Judging by the public reaction I think the bigger story should be why this doesn't happen more often," read another comment.
Other comments got more personal, with people sharing their stories of being denied coverage by UnitedHealthcare and having to pay large sums of money in order to survive:
"My uncle paid you guys for 22 years without missing a single payment and then when he died you denied his life insurance claim. You even had the nerve to cash a check from him the week he died. Scum bags. Sometimes you get what you deserve. I hope all of you suffer the way my mom has for the past year she has had to endure the nightmare of losing her brother and then almost filing for bankruptcy due to your denial of a life insurance claim paid punctually and faithfully for 22 years. Then you turn around and spit on his corpse. Your empathy claim has been denied. I hope you all get what's coming."
Others made dark jokes:
"seems like that hole in his chest was a pre-existing condition. You gonna have to deny coverage."
The New Yorker made the following observation (see HERE):
"Of course, the solution, in the end, can’t be indifference—not indifference to the death of the C.E.O., and not the celebration of it, either. But who's going to drop their indifference first? At this point, it's not going to be the people, who have a lifetime of evidence that health-insurance C.E.O.s do not care about their well-being. Can the C.E.O. class drop its indifference to the suffering and death of ordinary people? Is it possible to do so while achieving record quarterly profits for your stakeholders, in perpetuity?"
My assessment is that the responses to the murder of UnitedHealthcare's CEO Brian Thompson is a new and ugly indictment of the U.S. commercial healthcare insurance industry's current business practices. Until federal lawmakers are willing to address the healthcare colossus it has enabled to grow under lax enforcement of laws already on the books, this type of response should not be viewed as completely unanticipated.
Author P.S., December 10, 2024: The Associated Press reports that a 26-year-old suspect, identified by police as Luigi Nicholas Mangione, was taken into custody after police received a tip from employee that they believed the suspect was eating at a McDonald's in Altoona, Pennsylvania called them. Mr. Mangione was arraigned in Pennsylvania and was charged with two felonies — forgery and carrying a firearm without a license — and three misdemeanors — tampering with records or identification, possessing instruments of crime, and false identification to law enforcement — according to a criminal complaint. Mangione had clothing and a mask similar to those worn by the shooter in his possession, and a fraudulent New Jersey ID matching one the suspect used to check into a New York City hostel prior to the shooting. Mangione had in his possession what was identified as a "ghost gun", a type of weapon that can be assembled at home from parts without a serial number, making the weapons difficult if not impossible to trace, investigators said. The criminal complaint said that the gun and the silencer had been 3-D-printed, likely using plans readily available on the internet. Mangione was born and raised in Towson, Maryland (an affluent Baltimore suburb), has ties to San Francisco, California and a last known address in Honolulu, Hawaii. Mr. Mangione attended an elite Baltimore prep school known as the Gilman School, graduating as valedictorian in 2016. He then went on to earn undergraduate and graduate degrees in computer science in 2020 from the Ivy League University of Pennsylvania (not to be confused with the large state school known as Penn State University). Mr. Magione had reportedly undergone back surgery last year and he suffered from "debilitating pain" at times. Mangione's family hadn't heard from him in "several months" following his back surgery.